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1、Click to edit Master title style,Click to edit Master text styles,Second level,Third level,Fourth level,Fifth level,*,*,What is Contact IV?,Contact IV is.,A National Case Management Employment Service Delivery System,A micro-computer system which runs under the Microsoft Windows operating system,Wha

2、t are the Objectives?,To support Client Service Delivery by.,ensuring case management services and follow-up until employment results are documented,facilitating documentation of client information and employment data,To support the Departments legislative imperatives of reporting on.,individuals wh

3、o find and keep employment,savings to the EI Account,Who are the Users?,Service Providers under contract with Service Canada,Agencies under Aboriginal Human Resources Development Agreement(AHRDA),Provinces under,Labour,Market Agreements that choose to use Contact IV in order to deliver employment se

4、rvices,How does Contact IV Support Users?,Operates in either official language,Offers a case management process,Offers an employment counselling feature,Allows Staff list registration with password,Lists local Service Providers,Provides employment results,Who are the Clients?,Active Employment Insur

5、ance claimants,Reachback,Clients,Locally Targeted Clients,Youth,Aboriginal,Disabled clients under the Opportunities Fund,Other clients served by Service Providers,How Contact IV helps in Managing Client and Employment Information,Contact IV,Client Listing and Bring Forward Mechanism,Client Informati

6、on,Needs Identification,Action Planning,List of interventions and services,Action Plan Printout,Results at Action Plan Closure,Results at Case File Closure,WHAT FUNCTIONS WILL,CONTACT IV SUPPORT?,Client Information,Needs Determination,Counselling Assessment,Development of an Action Plan,View/Print A

7、ction Plan,Follow-up,Action Plan and Case File Closure,Tracking Employment Results,Database Query and Reports Production,Uploading into CSGC,Client Listing,The Client Listing screen allows you to:,create a new client file,amend a client file,do a search,select or access the data on a specific client

8、,manage,BFs,Client Information,This function deals with specific client information:,Personal,Characteristics,Education,Employment History,Other,Needs Determination,Allows the recording of client employment need(s)and the action(s)taken,The clients employment need refers to one of the following Empl

9、oyability Dimensions:,Career Decision Making,Skills Enhancement,Job Search,Employment Maintenance,Counselling Assessment,Allows:,the recording of counselling goals relating to the four employability dimensions,the documentation of the Counselling process,Action Plan,Provides access to a list of serv

10、ice providers and available interventions to help the client address his/her employment need(s),Selects and records interventions on the client action plan along with start and end dates and printable additional instructions,Allows the recording of each intervention result,View/Print Action Plan,The

11、 printed Action Plan:,includes the intervention(s)with dates,costs and service providers addresses and phone numbers,may be given to the client,facilitates the commitment of both parties-client and staff,Action Plan and Case File Closure,Permits the recording of the result and closes the Action Plan

12、.Result at Action Plan closure is one of the following:,Employed,Self-employed,or,Not Employed,For Youth and Aboriginal Clients:,Employed,Self-employed,Not Employed or Returned to School.,Follow-up,A Bring Forward(BF)reminds the case manager when contact with client is needed,e.g.during or after Act

13、ion Plan,Notes and follow-up results may be documented and printed,Tracking Employment Results,When the Action Plan is closed to,Not Employed,a client result tracking process can be triggered for the 12 weeks follow-up after the Action Plan closure.,Reports Production and Query Database,Case Managem

14、ent Reports provide a list of standard activities by Client Group and by Type of Funding,Query provides a list of clients based on specific criteria such as:,Action Plan Closure Status,Bring Forward dates,Service Providers,etc.,How does Contact IV help Manage Caseloads?,Follow-up documentation,Bring

15、 Forward mechanism,Client Services Log capability,Notes,Activity reports including export and printing capability,Query function with client listing and printing capability,Import/Export database from other systems,Upload to the Common System for Grants and Contributions.,How is the Data Transferred

16、?,The transfer of data to the Common System for Grants and Contributions(CSGC)is done via diskette or modem,generally on a monthly basis.,Service Providers and provinces may also use Contact IV to serve their non-HRD funded clients,in which case,data are not uploaded to CSGC.,Training Manual and User Guides,National training for trainers/regional for users,Local Assistance and Technical support for Users,National Hotline Service,On-Line Help integrated within Contact IV,Case Management Handouts,